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We get loads of questions from people just like you. Often times these questions are the same as the ones you have. Here is a listing of the questions we get asked most frequently. Q. I think I have a virus/spyware, how can I tell?
A. If you're experiencing frequent crashes
of your browser or even windows, getting many pop-up windows while surfing the
web, slow performance or notice that you are unable to change some system settings
even though you have administrative rights you most likely have virus' and spyware
(commonly called 'malware') on your system.
Q. How long will it take to remove the virus/spyware?
A. Generally speaking, one
hour is sufficient to remove the virus and install an Anti-Virus application.
If the computer
is not current with Microsoft updates, is extremely infected, or has other
malware such as spyware affecting it, it may need more in-depth attention.
Q. Can you come to my home/office?
A. Yes. Most problems can
be fixed with a visit by the technician. If you prefer, we also offer pick-up/drop-off
service, at no extra charge.
Q. How much do you charge to come to my home/office?
A. Depending on your location
there may not be a travel fee, commonly called a 'trip charge'. We do however
service all of Broward and much of Dade and Palm Beach county. Please
contact
us
for
full
service boundaries.
Q. Do you sell new Computer Systems?
A. Yes. We offer a full range
of Computer Systems specifically tailored to your needs. Whether your're
a Graphic Artist or the Conqueror of your Video Game World, we can build
a system around your needs.
Q. Do you sell upgrade and/or replacement parts?
A. We use several national
parts distributors which allows us to get virtually any part for your system.
Whether it's upgrades or replacements, Gold Coast has you covered!
Q. My computer is running slow...why?
A. There are a variety of
factors affecting the 'speed' of a computer. Spyware and Virus' steal resources,
slowing the performance. Many installed applications set themselves to
start at boot-time (even if the application doesn't need to be running)
which uses resources. Newer applications tend to be larger and more feature
packed which can take more system resources to
run. Many of these problems can be fixed with a simple
'tune up' of the system. Often times, an inexpensive RAM upgrade will alleviate
the symptoms as well. Contact us for details.
Q. Do you work on weekends/holidays/after hours?
A. Our 'official' hours are
M-F 10a - 7p however, we understand that not all computers are on our schedule
nor are all homes and businesses. We work with you to find a time that
is best to get your computer up and running as quickly as possible. If
that means a late night or Sunday afternoon, that's not a problem in the
least.
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1-954-623-7027
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